Service Delivery Policy

Last updated: April 2026

Vivek Tax Solutions provides all its services digitally through the client portal at https://staging.vivektaxsolutions.com. No physical products are shipped. This policy outlines how our services are delivered, turnaround times, and how we communicate progress.

1. Mode of Delivery

All deliverables are provided digitally through one or more of the following:

  • The client portal — uploaded filings, acknowledgement copies, reports.
  • Email to the registered email address on your account.
  • WhatsApp / call for status updates and clarifications.
  • Physical hard copies may be couriered upon specific request and at additional cost.

2. Onboarding

  1. Register an account and complete KYC verification.
  2. Our team reviews KYC within 1–2 business days.
  3. Once approved, you may subscribe to any listed service and make payment via Razorpay.
  4. A service engagement is created; our team will contact you within 24 hours for document collection.

3. Turnaround Times

Typical turnaround times are indicated on each service page (e.g. "3–5 working days" for ITR filing). These are indicative estimates and depend on:

  • Completeness and accuracy of documents submitted by you.
  • Availability of government portals (Income Tax, GSTN, MCA).
  • Statutory deadlines and workload at peak filing seasons.

Service commencement begins only after (i) successful payment and (ii) receipt of all required documents.

4. Document Collection

Required documents for each service are listed on the service page. You can upload documents securely through the "Documents" section of the client portal. Our team may request additional documents during the engagement.

5. Communication & Updates

  • You will receive an email confirmation on every subscription, payment, and major milestone.
  • Our working hours are Monday to Saturday, 9:00 AM to 6:00 PM IST, excluding public holidays.
  • For urgent compliance matters, reach us via our WhatsApp or phone number.

6. Completion & Acknowledgement

On completion, you will receive:

  • The government acknowledgement / challan / certificate as applicable.
  • A PDF invoice for the payment made.
  • A brief summary of work performed.

7. Delays and Exceptions

In the event of a delay, we will communicate proactively via email or phone. Delays attributable solely to the Firm will be remedied on priority. Delays arising from government portal outages, incomplete client documentation, or force majeure events are beyond our control.

8. Dispute Resolution

If you are dissatisfied with any aspect of the delivery, please raise your concern by emailing vivektaxsolutions@gmail.com within 7 days of delivery. We will investigate and respond within 3 business days.

9. Contact