Refund & Cancellation Policy

Last updated: April 2026

This policy describes the circumstances in which Vivek Tax Solutions ("we", "our", "us") allows cancellations and issues refunds for the services subscribed through our website and client portal.

1. Nature of Our Services

Our services are professional advisory and compliance services rendered by qualified Chartered Accountants. Once work is commenced, time and effort are expended that cannot be fully recovered.

2. Cancellation by the Client

  • One-time services: You may cancel within 24 hours of payment, provided we have not yet commenced work on your file. A full refund will be issued if this condition is met.
  • Recurring subscriptions (monthly / quarterly / annual): You may cancel at any time from your client portal. The subscription will remain active until the end of the current billing cycle, and no charge will be raised for the next cycle.
  • Cancellation does not waive statutory filing deadlines that may have already lapsed in the cycle for which payment was made.

3. Refund Eligibility

A full or partial refund may be issued in the following situations:

  • Payment was made and cancelled within 24 hours without work commencing.
  • Duplicate payment was received for the same service.
  • The service cannot be delivered by us for reasons attributable solely to the Firm.

4. Non-Refundable Situations

Refunds will not be provided where:

  • Work has already been commenced or substantially completed.
  • Government or third-party fees (e.g. MCA, stamp duty, DSC token, GSTN) have been paid on your behalf.
  • Statutory filings have been submitted on your behalf.
  • Service was not delivered due to incomplete / inaccurate information provided by the client, or delay in sharing required documents.
  • Government portals (Income Tax, GSTN, MCA) rejected a filing due to issues not caused by the Firm.
  • The subscription was cancelled after the cycle billing date — the paid cycle will continue till end of period.

5. Refund Process

  1. Submit a refund request via email to vivektaxsolutions@gmail.com with the invoice number and reason.
  2. We will respond within 3 business days confirming eligibility.
  3. Approved refunds are processed to the original payment method via Razorpay within 7–10 business days.
  4. Once processed, the amount may take additional time to reflect depending on your bank or card issuer.

6. Failed Payments

If a payment fails on our end but is debited from your account, the amount is typically auto-reversed by the bank within 5–7 business days. If not, please contact us with the transaction reference.

7. Chargebacks

We request you to contact us first before raising a chargeback with your bank or card provider. Unjustified chargebacks may result in suspension of your account.

8. Contact

For any refund or cancellation related query, reach us at: